Footballs trips, trading as maintains a strict privacy policy for all personal information held, in compliance with National Data Protection legislation in your country.
We may retain the following types of information:
1. Mandatory personal information needed the service (example mobile phone number, name, address)
2. Personal information voluntarily provided by you in order to join our club or in response to other questionnaires or promotions we may offer from time to time.
We will not reveal, disclose, sell, distribute, rent, license, share or pass on to any third parties your personal information without your consent. From time to time we may form relationships with other organizations to bring you other offers. For any third party offer or subscription, we require as a matter of policy that the third party clearly states their intentions with any information gathered, and provides details of where their privacy policy may be viewed.
1. Non-personally identifiable (specific or aggregated) information
We may also collect data that does not personally identify you and which we use to improve the Bonus Mobile Credit service and performance. For example, when you visit our information website the URL requested is automatically recorded, as is the time and date requested, the browser software being used and your ip address. Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing our products and services and to help make your experience more useful to you. From time to time, we may provide aggregated statistical information about sales, and the manner of use of the service to reputable third parties such as our mobile network service providers. This is not personally identifiable information, and assists us to improve products and services offered.
2. Messages you send to Customer Support
In order to assist with the improvement of our service we also collect all information relating to communications between yourself and our customer support team whether such communications be by email or other means. These may include technical queries, complaints, or general member feedback. How we use the personal information we collect about you. We use the information collected to provide you with the service you have requested and to personalize your experience.
This includes:
a) Communicating with you in regard to any technical issue, complaint or user feedback
b) the posting of a testimonial or feedback received from you on an anonymous basis on our website or in other promotional activities
c) providing you with ongoing information and opportunities which we believe you may be interested including newsletters, surveys or other services
d) using the information provided by you to better understand our users and to help improve and promote our services
e) using any non-personally identifiable information to help us improve our service, infrastructure and technical systems
f) sending you information about other services we provide or services that are available to you from other persons via email, SMS or other means. Each time we do that we will give you the opportunity to opt-out should you choose not to receive further communications of that type.
We may also provide your information to:
— third parties authorised by you to receive information held by ussuch as other members
— other third parties, as required by law including law enforcement officials if needed in the event we believe you have breached our terms and conditions.
3. Security features
The security of your personal information is important to us. We provide safeguards including physical, technical (firewalls, SSL encryptions etc) and procedural methods to protect this data. In addition to this communications with other members are deleted from our systems on a regular basis as is other personal information provided by you in response to surveys and competitions. Testimonials, complaints and other feedback are stored indefinitely. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission or electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
